gdb99 Privacy Policy
Your personal information is of the highest importance to us. This policy clearly explains how gdb99 collects, stores, and protects your information.
Introduction and Applicability
gdb99 ("we", "our", or "platform") operates a safe and reliable online betting and casino service for players in Bangladesh. This privacy policy ("policy") explains what information we collect when you use our website gdb99.cam, create an account, or use our services, and how that information is used.
By using our services, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform.
This policy applies only to the gdb99 website and services. We are not responsible for third-party websites or services.
What Information We Collect
gdb99 may collect the following types of information from you for various purposes:
Personal Identity Information
Information collected during account registration:
- Full name
- Date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number
- National ID card or passport number (for KYC verification)
Financial Information
Information required for processing transactions:
- bKash, Nagad, Rocket, or Upay mobile banking number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
Technical Information
Information automatically collected from your device and connection:
- IP address
- Browser type and version
- Device type and operating system
- Cookies and session data
- Referral URL and traffic source
Gaming Activity Information
Information related to your activity on the platform:
- Betting history and amounts
- Preferred games and categories
- Login times and session duration
- Bonus and promotion usage records
Purpose of Information Use
gdb99 uses collected information for the following lawful purposes:
3.1 Service Operation and Improvement
Your information is used to create and manage your account, process transactions, settle bet results, and continuously improve the quality of our gaming services. When you log in to gdb99 and participate in various games or betting markets, your preference data is used to personalize your experience.
3.2 Identity Verification and Security
We conduct KYC (Know Your Customer) verification to prevent fraud, counter money laundering, and ensure the security of your account. Technical information is also used to detect and prevent unauthorized access.
3.3 Customer Support
Our 24/7 Bengali live chat support team may use your account and transaction information to resolve your issues quickly. Your previous communication history is retained so that better support can be provided.
3.4 Responsible Gaming
By analyzing your gaming activity data, we can identify potentially problematic behavior and take proactive steps to ensure responsible gaming. Where necessary, we will proactively contact you and advise you on setting limits.
3.5 Communication and Promotions
With your consent, your contact information may be used to inform you about new promotions, bonus offers, and important platform updates. You may request to opt out of such communications at any time.
Information Sharing and Disclosure
4.1 Sharing Information with Third Parties
gdb99 does not sell or rent your personal information. However, information may be shared with the following parties in specific circumstances:
- Payment Processors: Payment service providers such as bKash, Nagad, Rocket, and Upay will receive the information necessary to process transactions.
- Game Providers: Game providers such as Pragmatic Play and Evolution Gaming will receive the minimum information necessary to operate games.
- Technology Partners: Technology service providers required for platform operations.
- Fraud Prevention Services: For security and verification purposes.
4.2 Legal Obligations
We may be required to disclose your information to meet legal obligations, comply with court orders, or respond to valid requests from government authorities. In such cases, we will always seek legal advice and provide only the information that is necessary.
4.3 Business Transfers
In the event of a business merger, acquisition, or asset sale, your information may be transferred. In such circumstances, we will notify you in advance and ensure that the new operator maintains the same standard of privacy protection.
Cookies Policy
gdb99 uses cookies and similar technologies to improve your browsing experience.
Essential Cookies
These cookies are essential for the basic functionality of the website. They are used for tasks such as maintaining your login state, managing security tokens, and saving shopping cart contents. Disabling these cookies will prevent you from using many features of the website.
Performance Cookies
These cookies help us understand how visitors are using our website. They are used to identify visit statistics, the most viewed pages, and potential errors.
Functionality Cookies
These cookies are used to remember your preferences, such as your language preference, display settings, and previous transaction information, so you do not have to re-enter them each time.
Managing Cookies
You can control cookies from your browser settings. However, please note that disabling certain cookies may cause some gdb99 services to not function properly. The method for managing cookies differs for each browser.
Data Security Measures
6.1 Encryption and Technical Security
gdb99 uses SSL (Secure Sockets Layer) encryption technology to keep all your personal and financial information secure. Our servers are protected by industry-standard firewalls and intrusion detection systems. Encrypted databases are used for data storage and regular security audits are conducted.
6.2 Access Control
Only authorized personnel can access your information, and they work under strict confidentiality agreements. Each employee's access is limited to what is required for their role, and all access is logged.
6.3 Handling Security Breaches
In the event of a security breach, we will notify affected users as quickly as possible and take the necessary steps. You can report any suspicious security-related activity to us at [email protected].
Data Retention Period
7.1 Active Accounts
We will retain your information for as long as your account remains active. This information is necessary to provide you with the best service, verify transactions, and meet legal obligations.
7.2 After Account Closure
Even after an account is closed, certain information may be retained for a specified period due to legal, regulatory, and financial obligations. Records of financial transactions are generally retained for an extended period.
7.3 Data Deletion Requests
Under applicable law, you may request that your personal information be deleted. However, information that must be retained for legal or regulatory reasons may not be able to be deleted. Such requests can be made through our support team.
Your Rights
As a user of the gdb99 platform, you have the following rights:
Right to Access
You may request a copy of your personal information held by us at any time.
Right to Rectification
If any of your information is incorrect, you may request a correction. Some information can also be corrected directly from your account settings.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted, within the limits of legal obligations.
Right to Object to Processing
In certain circumstances, you may object to the processing of your information, particularly for marketing purposes.
Right to Portability
Where applicable, you may request your information in a structured, commonly used format.
Right to Restriction
In certain circumstances, you may request that the processing of your information be temporarily restricted.
Age Restrictions and Protection of Minors
gdb99 services are intended only for individuals aged 21 or older. We do not intentionally collect personal information from anyone under the age of 21.
We verify age during the registration process and request ID documents when necessary. If we become aware that a minor is using our platform, we will immediately close their account and delete the information collected.
If you believe that a minor is using our platform from your device, please notify our support team immediately.
Changes to the Policy
gdb99 may update this privacy policy from time to time. For any significant changes, we will notify you by email or through a clear notice on the platform.
Your continued use of the platform after a change means you accept the new policy. We therefore recommend reviewing this page regularly. Each version will show a "Last Updated" date at the top of the page.
If you still disagree with the policy after a change, please contact our support team to close your account.
Contact Us
If you have any questions or concerns about this privacy policy, please contact us. We are always ready to help.
gdb99 Privacy Team
For more information, please read our Terms and Conditions and Responsible Gaming Policy.