🛡 Safe and Mindful Betting

Our commitment to responsible gaming at gdb99

We believe entertainment is meant to be enjoyable — and that enjoyment should always stay within limits. Your wellbeing is our first priority.

Why is responsible gaming important?

Online betting and casino gaming is a popular form of entertainment — but it is only enjoyable when you play mindfully and within your means. At gdb99, we treat responsible gaming not just as a rule, but as a core value.

Gambling should never be considered a source of income. It is for entertainment only. Betting during times of financial pressure or emotional distress is never a solution. We want every one of our players to enjoy themselves and know when to stop.

Important Message

gdb99 is for those aged 21 and above only. Verifying your age and identity is our responsibility and part of keeping you safe. If you have any concerns, contact our 24/7 Bengali live chat right now.

Our protection tools

gdb99 provides multiple effective tools and measures to keep you safe.

Setting Deposit Limits

You can set your own daily, weekly, or monthly deposit ceiling. Once this limit is activated, it cannot be exceeded — this is the most effective way to prevent overspending.

Financial Protection

Time-Out

Want to take a break for a few days or weeks? Using our time-out feature, you can temporarily pause your account. During this time, logging in or betting will not be possible.

Mental Wellbeing

Self-Exclusion

If you feel that betting is having a negative impact on your life, choose self-exclusion. You can keep your account closed from 6 months up to permanently — no promotional emails will be sent during this time either.

Strict Protection

Betting History Review

You can view your complete betting history, win and loss records, and total spending at any time. Understanding your own patterns is the first step toward making informed decisions.

Transparency

Age Verification

Age verification is mandatory when registering at gdb99. No one under 21 can open an account on our platform. This is a strict policy we never relax.

Age Protection

24/7 Support Team

Our Bengali-speaking support team is active around the clock. Speak with us directly via live chat for any concerns about gaming, setting account limits, or self-exclusion.

Round-the-Clock Service

Recognising the signs of problem gambling

If you notice any of the following signs in your own behaviour, it is important to take note. Awareness is the first step.

  • You keep betting to try to recover lost money and end up losing even more
  • You are hiding your betting from family, friends, or colleagues
  • You are taking out loans or spending your savings to fund betting
  • You want to stop gambling but cannot control yourself
  • You are betting to cope with stress, depression, or loneliness
  • You feel restless or uneasy when you are not gambling
  • You are prioritising betting over daily responsibilities, family, and friends

The golden rules of safe gaming

Following these simple rules will keep gaming enjoyable at all times.

  • Only bet money you can afford to lose without it affecting your life
  • Set a fixed budget and time limit before you start betting
  • Do not bet more out of anger or frustration when you lose
  • Avoid betting when you are drunk, emotionally unsettled, or tired
  • Take regular breaks — do not play for long stretches without stopping
  • Treat betting as a casual pastime rather than a primary source of entertainment
  • Use the deposit limit or time-out feature whenever you need to

Ask yourself

If two or more of the following questions get a "yes" answer, consider seeking help.

01 Do you often end up spending more than your set budget?
02 Is the urge to bet more to recover lost money getting stronger?
03 Do you hide or avoid the subject of betting with the people close to you?
04 Is betting causing problems with your work, studies, or family relationships?
05 Have you tried to stop betting but failed?
06 Have you taken out a loan or borrowed money from someone for betting?

If you answered "yes" to any of the above questions, contact us on our 24/7 Bengali Live Chat or at [email protected]. We are ready to help without judgement.

How to set your account limits

In just a few simple steps, you can control your own gaming limits yourself.

1

Log in to your account

Log in to your gdb99 account and go to Profile Settings from the top menu.

2

Open the "Responsible Gaming" option

On the settings page, find and click the "Responsible Gaming" section.

3

Set your preferred limits

Select whichever you need from deposit limit, loss limit, bet limit, or time-out, and set the amount or time period.

4

Confirm the changes

Save the set limits. Reducing a limit takes effect immediately. Increasing a limit generally takes effect after 24-48 hours.

5

Inform the support team

For self-exclusion, let us know directly via live chat or by emailing [email protected] — we will act promptly.

21+ age and identity verification policy

Anyone opening an account at gdb99 must be 21 years of age or older. We follow a strict age verification process to ensure no underage person can use our platform.

If, as a parent, you want to protect your child from online gaming, use parental control software on your device and keep your gdb99 password secure.

21+

Strict Age Limit

For adults only

Secure Verification

Protected with SSL encryption

Frequently Asked Questions

Answers to the questions most frequently asked about responsible gaming.

You can set a deposit limit from the "Responsible Gaming" section in your account settings. You can choose a daily, weekly, or monthly limit. Reducing a limit takes effect immediately. If you need any help, contact us via live chat.

Yes, your account and any remaining balance will be kept safe during self-exclusion. Once the exclusion period ends, you can apply to reactivate your account. There is an additional verification step in this process.

A time-out is a temporary break — usually from 1 day to a few weeks. It is meant for taking a light break. Self-exclusion is longer-term — from 6 months up to permanently, and reactivating during this period is comparatively more difficult. If there are signs of problematic gambling, self-exclusion is more effective.

Contact us immediately via live chat or at [email protected]. We can temporarily lock the account and help you change your password. If your child or another family member is under 21, please let us know right away.

Start by speaking with our support team — we can point you in the right direction. Mental health specialists and counselling services are available in Bangladesh. Seeking proper help is not a sign of weakness; it takes courage.

Yes. During self-exclusion we automatically stop all promotional emails and notifications. You can also turn off marketing communications from your account settings even while your account is active.

Reach out for support

You are not alone. We are here.

Talk to us

If you have any concern about betting — big or small — our Bengali-speaking support team is always by your side. Our goal is to help, not to judge.

24/7 Bengali Live Chat
[email protected]

All your information will be kept confidential.

Enjoy with responsibility

Enjoy games within safe limits. Browse all our pages.

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